De Bakke Terrace 26

1 review

Self Catering

Reviews

2.6/ 5

Based on 1 review

Cleanliness

1.0

Location

3.0

Value for money

3.0

Service

2.0

Safety

4.0

Antoinette H

Long stay ⋅ Family with teenagers

2.6

Dec 2024

Instead, look further for better value for money. This unit was a disappointment. It has a beautiful view and is quite conveniently located, but is not quite walking distance to a good safe beach, unless you only bring a towel. The unit was very dirty and we didn't even get clean bedding even though we stayed there for 10 days. We had to ask a few times for curtains which one room didn't even have - something I believe should be standard. The cupboards were creaky and very dirty and the stove had months of repairs. You have to use the stove, because the small Cadac gas braai is too small to braai for 6 people unless you are just making sausages or something small. It was also very dirty and repaired. The kitchen was equipped with only the very very very necessary and we had to beg for e.g. braai tongs and a salad bowl and place mats to set the table. We kept asking for a drying rack to hang the wet swimming towels, but never got one. It was a struggle to get the towels dry. Just bring fans, we had to go buy them to beat the heat, because there are no fans or air conditioning. The owner was not helpful or accommodating at all. Instead, look elsewhere for better value for money.

This review has been automatically translated using Google.

Cleanliness

1.0

Service

2.0

Location

3.0

Safety

4.0

Value for money

3.0

View host response

Colette

De Bakke Terrace 26

Dear Antoinette, From the beginning we suspected that you did not really want to make use of the accommodation and that you were seeking a refund. When it became clear that this was not possible (as all the other properties in Mossel Bay were already fully booked), the claims and concerns about the cleanliness of the unit arose. Unfortunately I have to disagree with your statement about the cleanliness of the unit. It was thoroughly cleaned and checked before you checked in. While you mentioned that the owner was not accommodating, we did indeed procure a number of items for you (as per your request), although such inquiries have never been made by previous guests during the time we have been renting the property. We also explained that items such as tablecloths are not practical, as the only dining area is outside on the deck. Regarding the curtains, I unfortunately do not find your statement accurate. You mentioned that one of the bedrooms had no curtains, but I removed the old curtains myself and hung new curtains the same day, just after you asked. You also mentioned that there is no braai equipment, but this is visible in the photos you sent. The gas braai is also the only size allowed according to the complex's regulations. As per our standard practice, bed linen is changed between the 10th and 14th day of your stay, and we did provide new towels and bath mats during your stay. Thank you for your understanding.

This review has been automatically translated using Google.