Dear Shehnaz,
Thank you for sharing your feedback with us. We sincerely appreciate your input and take guest satisfaction very seriously.
We apologize for any disappointment you experienced during your stay at our property. We understand that the images of the house may have set certain expectations, and we strive to ensure that our guests' experiences align with those expectations. We are pleased to inform you that we have recently made significant upgrades to the house, and we encourage you to view the latest images to get a better sense of the improvements.
Regarding the issue with the dishwasher, we apologize for any inconvenience caused. We appreciate your prompt communication in notifying us about the problem. As per your request, we immediately arranged for a plumber to inspect the dishwasher on Sunday afternoon. Our aim was to resolve the issue as quickly as possible to ensure a comfortable stay for you.
We value your feedback and will continue to make efforts to improve our property and the overall guest experience. If there is anything else we can do to address your concerns or make your future stays more enjoyable, please do not hesitate to let us know.
Once again, we apologize for any inconveniences you encountered and hope to have the opportunity to welcome you back in the future.
Best regards,
