Dear Janet,
As dedicated guesthouse owners and Superhosts, we genuinely appreciate constructive feedback, as it helps us maintain and enhance the quality of our offerings. We regret that your experience did not meet your expectations and would like to take this opportunity to clarify a few points for the benefit of both our past and future guests.
Property and Photos:
We take great care to ensure that our listings accurately reflect our accommodations. All units have been recently modernized to a high standard, and we consistently strive to maintain a premium level of hospitality. If there were any discrepancies, we would have welcomed the opportunity to address them during your stay.
Self-Catering Facilities:
You reserved a self-catering unit, which comes with a fully equipped kitchen, including modern Snappy Chef gas plates. As a welcoming gesture, we provide coffee, tea, milk, and sugar in all units. The Anderson unit also features a new refrigerator with a built-in water dispenser. Guests who have specific preferences regarding drinking water typically bring their own or can easily purchase additional supplies from Brooklyn Mall, located less than 700 meters away. We are always happy to assist with any reasonable requests made during a guest’s stay.
Internet Connectivity:
Our property is equipped with a strong fiber network, multiple extenders, and a backup system to ensure reliable connectivity. During your stay, remote checks confirmed that the internet was fully operational from your unit. We encourage guests to notify us immediately should they experience any issues so we can assist promptly.
Cooling Systems:
Instead of traditional air conditioning, we have installed state-of-the-art, ultra-quiet ceiling fans with transparent blades, specifically chosen for their efficiency and ability to operate even during power outages. These fans are remotely controlled for convenience, and an additional air cooler was also provided in your unit.
Towels:
We provide high-quality towels, including modern bamboo towels, which are thinner but highly absorbent and quick-drying. If guests have specific preferences regarding towel thickness, we encourage them to communicate their needs in advance or bring their own for added comfort.
We take pride in offering a welcoming and well-maintained environment, including a beautifully landscaped garden, inviting entertainment areas, secure and conveniently located parking, a sparkling swimming pool with pool towels, barbecue facilities, and serene outdoor relaxation spaces.
While we understand that experiences can vary, we hope that future guests will consider the many positive reviews we have received, as well as our Superhost status, which reflects our commitment to hospitality.